@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{--navy:#111f3b;--blue:#2563eb;--ink:#19263f;--muted:#6b778d;--line:#e4e9f1;--paper:#f5f7fb}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font:14px 'DM Sans',system-ui,sans-serif}h1,h2,h3,.brand{font-family:Manrope,system-ui,sans-serif}h1{font-size:30px;letter-spacing:-1px;margin:8px 0}h2{font-size:19px;margin:0 0 16px}h3{font-size:16px}p{line-height:1.7}.muted,small{color:var(--muted)}button,input,select,textarea{font:inherit}button,.button{cursor:pointer;border:0;border-radius:9px;padding:11px 16px;background:var(--blue);color:white;font-weight:600;text-decoration:none;display:inline-flex;align-items:center;gap:8px}button:disabled{cursor:wait;opacity:.6}button.secondary,.button.secondary{background:#edf2fc;color:#315280}button.ghost{background:transparent;color:var(--muted);padding:8px}input,select,textarea{border:1px solid #d7dfeb;border-radius:8px;background:white;color:var(--ink);padding:11px 12px;width:100%}textarea{min-height:110px;resize:vertical}input:focus,select:focus,textarea:focus{outline:3px solid #2563eb22;border-color:var(--blue)}label{display:block;font-weight:600;font-size:13px;margin-bottom:6px}.field{margin-bottom:16px}.row{display:flex;align-items:center;gap:12px}.between{justify-content:space-between}.wrap{flex-wrap:wrap}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.shell{display:grid;grid-template-columns:242px 1fr;min-height:100vh}.sidebar{background:var(--navy);color:#bcc9dd;position:fixed;inset:0 auto 0 0;width:242px;padding:29px 21px;display:flex;flex-direction:column}.brand{color:white;font-weight:800;letter-spacing:.7px;font-size:19px;line-height:1.25}.brand small{font-family:'DM 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.avatar{background:#263f65;color:#bdd1f1}.main{grid-column:2;min-width:0}.topbar{height:75px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 35px;color:var(--muted);font-size:12px}.topbar .tag{background:#e8f7ee;color:#248552;border-radius:20px;padding:6px 10px}.content{padding:32px 35px 50px;max-width:1560px;margin:auto}.eyebrow{color:var(--blue);font-size:11px;letter-spacing:1.4px;font-weight:700;text-transform:uppercase}.page-head{margin-bottom:27px}.page-head p{margin:9px 0 0;color:var(--muted)}.cards{display:grid;grid-template-columns:repeat(4,1fr);gap:17px;margin-bottom:25px}.card{background:white;border:1px solid var(--line);border-radius:12px;padding:21px;box-shadow:0 3px 10px #14294b03}.stat .value{font-family:Manrope,sans-serif;font-size:34px;font-weight:800;letter-spacing:-1px;margin:14px 0 5px}.stat 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small{display:block;margin-top:5px;font-size:11px}.clickrow{cursor:pointer}.clickrow:hover{background:#f7f9fd}.badge{padding:5px 9px;border-radius:6px;font-size:10px;font-weight:700;display:inline-block;background:#edf2fc;color:#4e6c9f}.badge.open{background:#edf3ff;color:#376dcc}.badge.in_progress{background:#fff3dd;color:#a17623}.badge.waiting_client{background:#f2ebfd;color:#8765bb}.badge.resolved,.badge.closed{background:#e9f7ee;color:#298855}.badge.critical{background:#ffebee;color:#c34c5b}.badge.high{background:#fff0e2;color:#c07a32}.empty{padding:45px;text-align:center;color:var(--muted)}.empty svg{width:37px;height:37px;margin-bottom:10px;color:#a7b7d3}.empty h3{color:var(--ink)}.toolbar{display:flex;gap:10px;margin:18px 0}.toolbar input{max-width:340px}.toolbar select{max-width:180px}.login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;background:white}.login-art{background:var(--navy);color:white;padding:65px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.login-art:after{content:'';position:absolute;width:600px;height:600px;border:1px solid #ffffff14;border-radius:50%;right:-230px;bottom:-220px;box-shadow:0 0 0 80px #ffffff03,0 0 0 160px #ffffff03}.login-art h1{font-size:43px;max-width:490px;line-height:1.25;position:relative;z-index:1}.login-art p{color:#9fb1cf;max-width:390px}.login-art .eyebrow{color:#86aefe}.login-form{display:flex;align-items:center;justify-content:center;padding:40px}.login-form>div{width:100%;max-width:390px}.login-form h1{font-size:27px}.login-form form{margin-top:28px}.login-form button{justify-content:center;width:100%}.error{background:#fff0f1;color:#b94450;padding:12px;border-radius:8px;margin:12px 0}.notice{background:#eff5ff;color:#426396;padding:14px;border-radius:9px;line-height:1.6;margin:16px 0;font-size:12px}.detail-grid{display:grid;grid-template-columns:1fr 300px;gap:22px}.event{padding:17px 0;border-bottom:1px solid var(--line)}.event.internal{padding:16px;margin:10px 0;background:#fff7e7;border:0;border-radius:8px}.event p{margin:8px 0;white-space:pre-wrap;overflow-wrap:anywhere}.description{white-space:pre-wrap;overflow-wrap:anywhere}.timeline{margin-top:20px}.detail-title{line-height:1.3}.ticket-id{font-weight:600;color:var(--blue);font-size:12px}.detail-meta{display:flex;gap:17px;color:var(--muted);font-size:12px;margin-top:15px}.checks{display:flex;gap:8px;align-items:center}.checks input{width:16px}.checks label{margin:0}.notification{padding:18px 0;border-bottom:1px solid var(--line);cursor:pointer}.notification.unread{border-left:3px solid var(--blue);padding-left:15px}.notification small{display:block;margin-top:5px}dialog{border:0;padding:28px;border-radius:15px;width:min(590px,94vw);max-height:90vh;box-shadow:0 20px 80px #10244140}dialog::backdrop{background:#111f3b88}dialog form{margin-top:20px}.dialog-head{display:flex;align-items:center;justify-content:space-between}#toast{position:fixed;bottom:25px;right:25px;max-width:420px;background:var(--navy);color:white;padding:14px 20px;border-radius:10px;box-shadow:0 5px 25px #111f3b33;z-index:5;display:none}.loading{padding:100px;text-align:center;color:var(--blue);font-weight:700}.report .cards{margin-top:25px}.report table{white-space:normal}.report td{vertical-align:top}.report-detail{margin-top:25px;break-inside:avoid}.report-detail p{white-space:pre-wrap}.report-summary{line-height:1.8}.panel-title{margin:0}.action-text{background:none;color:var(--blue);padding:0}.chart{height:150px;display:flex;align-items:flex-end;gap:24px;padding:20px 10px 0}.bar{flex:1;min-width:40px;background:#2563eb18;position:relative;border-radius:6px 6px 0 0}.bar span{position:absolute;bottom:-24px;left:0;right:0;text-align:center;color:var(--muted);font-size:10px}.bar b{position:absolute;top:-22px;left:0;right:0;text-align:center;font-size:12px}.chart-card{padding-bottom:50px}.mobile-brand{display:none}a{color:var(--blue)}.small-button{padding:6px 10px;font-size:11px}.spacer{height:15px}#report-content:empty{display:none}@media(max-width:1100px){.cards{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:1fr}.content{padding:25px}.topbar{padding:0 25px}}@media(max-width:750px){.shell{display:block}.sidebar{position:static;width:100%;padding:18px}.sidebar .brand small,.nav-label,.side-bottom{display:none}.sidebar>.row{margin-bottom:12px}.nav{flex-direction:row;overflow:auto}.nav button{width:auto;white-space:nowrap;padding:10px;font-size:12px}.nav svg{display:none}.topbar{height:55px;padding:0 18px}.topbar .tag{display:none}.content{padding:22px 16px}.page-head{align-items:flex-start}.page-head .row{flex-wrap:wrap}h1{font-size:25px}.cards{gap:10px}.card{padding:16px}.stat .value{font-size:28px}.grid2{grid-template-columns:1fr}.login{grid-template-columns:1fr}.login-art{padding:25px;min-height:260px}.login-art h1{font-size:26px;margin-top:28px}.login-art>small{display:none}.login-form{padding:30px 25px}.toolbar{flex-wrap:wrap}.toolbar input,.toolbar select{max-width:none}.detail-meta{flex-wrap:wrap}.empty{padding:30px}.page-head>.row{align-items:flex-start}button{padding:10px 12px}}@media print{body{background:white;font-size:10pt}.sidebar,.topbar,.page-head,.report-controls,.no-print,#toast,dialog{display:none!important}.shell{display:block}.main{display:block}.content{padding:0;max-width:none}.card{box-shadow:none;border:1px solid #ddd}.cards{grid-template-columns:repeat(4,1fr)}.report-detail{break-inside:avoid}button{display:none}h1{font-size:22pt}td{font-size:9pt}.report{color:black}.badge{background:#eee!important;color:black!important}table{white-space:normal}.notice{background:white;color:#333}}